Return and Refund Policy

At Glitch, we aim to ensure customer satisfaction. If you’re not happy with your purchase, our return and refund policy makes it easy for you to shop worry-free.

Eligibility for Returns

• Returns are accepted within 14 days of delivery.
• Items must be unworn, unwashed, and in their original condition, with all tags and packaging intact.
• Items marked as “Final Sale” or personalized items cannot be returned.

Refund Process

1. Once the returned item is received and inspected, we’ll notify you of approval or rejection.
2. Approved refunds will be processed to your original payment method within 7 business days.

Exchanges

• Exchanges are available for defective, damaged, or incorrect items. Contact us at support@glitch.com.pk with your order details to initiate the process.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Use a trackable shipping service, as we are not responsible for lost returns.

Delivery Policy

Shipping Locations
We deliver across Pakistan.

Delivery Timeframes

• Orders are typically processed within 1–2 business days and delivered within 5–7 business days.
• Delays may occur during peak seasons or due to external factors beyond our control.

Shipping Costs

• Shipping fees are calculated at checkout.
• Free shipping is available on orders over [insert amount, e.g., $50].

Order Tracking
A tracking number will be provided via email once your order is shipped.

Delivery Issues
If your order is delayed or lost, contact us at support@glitch.com.pk, and we’ll assist in resolving the issue.

Cancellation Policy

Order Cancellations

• Orders can be canceled within 24 hours of placement for a full refund.
• After 24 hours, cancellations may not be possible as orders are prepared for shipping.

Cancellation Process
To cancel an order, contact us at support@glitch.com.pk with your order number.

Refunds for Cancellations

• Approved cancellations will be refunded within 5–7 business days to the original payment method.

Need Help?
For any questions or assistance with returns, refunds, delivery, or cancellations, reach out to us at:

support@glitch.com.pk